Another boring and tiring two weeks have begun.  Once more, I was on the dreaded B shift.  Adding to my misery, I was the only agent on my shift on Monday.  How dreadful can that be?  Not being able to contain my angst, I sent an email to our Ops Desk.  And guess what?  She just told me that it was about the WFM-thing.  Damn her and the WFM!!  They don't have any inkling as to how they can correctly forecast the chat and email volume queues.  Our sub-account has been on its one-year operations now.  Still, we have the least number of agents present during weekends, where the bulk of the queue comes in.  And you call that forecasting..

 

Whatever!!!!

 

If this trash continues, maybe I should start considering my pal's suggestion - start applying for another account or company and ship out.