I have discussed this matter once with my team manager. I was fine after he explained it to me. But then again, this eyebrow-raising incident happened once more.

Those of you who are in the call center business, or on the email line of support, you will understand what I am talking about.

With the support I do, our team has a main text where we base the resolutions of our customers' issues.However, each of us creates our own version of the canned text for customization and for customers to fully comprehend what we are talking about.

Until recently, it seems that some of my colleagues have been copying my canned texts recently, word per word. I do not want to be greedy but I feel like I was used. I, myself, have copied sentence or two before, but not a complete and lengthy canned message. I have created those messages with utmost care. Some took 30 minutes to make.  They were corrected, at my expense, since my team manager and quality coordinators already graded those.

So the canned text that they have been copying has been refined and corrected, even before they ever thought of copying them.

I do not know if I will be flattered or honored with what they are doing.  But all I can say is I am pissed off with them.  That's downright plagiarism.