After four years of being a Technical Support Engineer, working for a top American software company with Sykes, I made up my mind that I want to be a Junior Software Developer. Three weeks ago I finally made my biggest decision. I signed a job offer with another company Accenture.

 

I kept it hidden from my parents, colleagues and friends for almost a week. I have gone to work with a heavy heart. But I could not conceal the fact that I will be moving out soon. Two weeks ago, almost teary-eyed, I presented my resignation to our account manager. Even if it was just on paper, it was not an easy task. It made me ask myself, for the last time, if this is I really want to be my path. Nevertheless, it has now sealed my fate.

 

With more than two weeks prior to my resignation, I reminisce the good and bad moments of the account, our triumphs and failures, and the simplicity and complexity of being a technical support agent.
 
I am about to leave Sykes, the family I had.